Before visiting us, please read our COVID-19 Safety Plan.

Updated August 28, 2021

These protocols were developed in accordance with CDC and WorkSafeBC guidelines. Due to appointment restrictions, spatial distancing requirements and extra cleaning protocols, we are limited by how many appointments we can see in a day. We are working very hard to accommodate and see as many patients as safely possible. Thank you for your continued patience and support.

We are currently accepting clients in our clinic with their pet(s).

*Masks are currently mandatory while visiting our office. Please bring your own mask during your appointment. If you do not have your own mask, we will provide you with one upon entry

Methods of payment

We will continue to accept Visa, Mastercard, and debit. We do not currently accept cash or cheques.

If you or any of your household members are feeling unwell, we are unable to see your pet physically at this time. Please call us to discuss other options if your pet is very ill and needs medical attention.

Please understand that our staff are working extremely hard to provide these services to you in a timely fashion. We appreciate your patience and thank you for entrusting us with the care of your pets. As the COVID-19 situation continues to evolve, we will also adapt and change.

Employee Health

Maintaining the health of our employees means we can continue to serve you and provide care to our companion animals. At PMAH we perform daily health assessments before the start of every shift. We also have guidelines for COVID-positive employees or when someone needs to stay home.

Hospital Cleanliness

We are a healthcare facility and as such, we already have excellent cleaning and disinfectant standards. But as we all work to reduce sources of community transmission, we have implemented new policies for cleaning surfaces throughout the hospital. Surfaces such as floors, door handles and countertops are further cleaned with anti-viral disinfectants at multiple, scheduled points throughout the day.

Please don’t hesitate to call us at 604-469-5589 or email us at [email protected] if you have any questions.

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